Shipping Policy

Last Updated: April 22, 2026

Shipping Overview

At VivaChek, we provide fast and reliable shipping to customers worldwide. We ship from our distribution centers in the EU to ensure quick delivery to our European customers.

Shipping Zones & Rates

European Union (EU)

  • Standard Shipping: €9.99
  • FREE Shipping: On orders over €200
  • Delivery Time: 3-7 business days
  • Carriers: DPD

United Kingdom (UK)

  • Standard Shipping: €29.99
  • FREE Shipping: On orders over €500
  • Delivery Time: 5-10 business days
  • Carriers: DHL

International (Non-EU)

  • Standard Shipping: €29.99
  • Delivery Time: 7-21 business days (varies by destination)
  • Customs & Duties: Any customs fees, import duties, or taxes charged by the destination country will be covered by VivaChek Online.

Order Processing

  • Processing Time: 1-2 business days
  • Order Cutoff: Orders placed before 2:00 PM CET are processed the business day
  • Weekends & Holidays: Orders are not processed on weekends or public holidays

Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email with:

  • Tracking number
  • Carrier information
  • Link to track your package

You can also track your order by logging into your account and viewing your order history.

Shipping Restrictions

Due to regulatory requirements, some products may have shipping restrictions to certain countries. If an item cannot be shipped to your location, you will be notified at checkout.

Address Accuracy

Please ensure your shipping address is complete and accurate. VivaChek is not responsible for:

  • Orders shipped to incorrect addresses provided by the customer
  • Lost or stolen packages delivered to the address provided
  • Additional shipping charges for address corrections

If you need to change your shipping address, contact us immediately at vivachekonline@vivachekonline.com. We can only modify addresses before the order ships.

Damaged or Lost Packages

If your package arrives damaged or is lost in transit:

  1. Contact us within 7 days of delivery at vivachekonline@vivachekonline.com
  2. Provide photos of any damaged items or packaging
  3. Include your order number in the subject line

We will investigate with the carrier and send a replacement or issue a refund as appropriate.

Questions?

If you have any questions about our shipping policy, please contact us:

This shipping policy is subject to change without notice. Please check this page periodically for updates.